At Bionizer, we are committed to ensuring our customers are satisfied with their purchases. We offer a 90-day money-back guarantee on our Bionizer, Eco-Oxidizer, and pH Boss Units. If for any reason you are not completely satisfied with your purchase of these specific items, you can return them for a full refund (excluding shipping) within 90 days of the purchase date.

Refund Policy Details:

• Eligible Products: This refund policy only applies to the Bionizer, Eco-Oxidizer, and pH Boss Units purchased from our website.
• Time Frame: You must request a refund within 90 days from the date of purchase.
• Condition of Return: The product must be in its original condition and packaging, and we require proof of purchase (e.g., receipt or order number).
• How to Return: Please contact sales@bionizer.com.au to initiate a return and refund process. The customer is responsible for shipping the unit to the following address for refund at their own expense:
  
  Unit 4/50 Jardine Drive, Redland Bay, QLD 4165, Australia
• Refund Process: Once we receive and inspect the returned product, we will process your refund. 

Non-Refundable Items:

Please note that other items purchased from our website are not eligible for a refund under this policy. This includes, but is not limited to, consumables, accessories, and any items not specifically listed above.

If you have any questions or need assistance with your return, please don’t hesitate to contact us.

Thank you for choosing Bionizer.