Thank you for shopping with us! We are committed to ensuring your order arrives safely and promptly. Please review our shipping policy below for all the details.

Processing Time: All orders are processed within 1-3 business days of receiving payment, unless otherwise stated. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods: We offer the following shipping methods:
Standard Shipping: Delivery Time within Queensland: 2-4 business days. All other states: 3-6 business days.
Expedited Shipping: Delivery Time within Queensland: 1-2 business days. All other states: 1-3 business days.

Shipping times may vary based on your location and the carrier used. Please note that processing time is separate from shipping time.

Shipping Rates: Shipping costs are calculated at checkout based on your delivery address, weight, and size of your order. Please note that shipping rates are determined by third-party carriers and are outside of our control.

Order Tracking: Once your order has shipped, you will receive a tracking number via email from the shipping carrier. You can use this tracking number to monitor the progress of your shipment. Please allow up to 24-48 hours for tracking information to be updated.

International Shipping: We currently offer international shipping to select countries. Additional customs duties, taxes, and fees may apply depending on your country’s regulations, and these are the responsibility of the customer.

Delivery Delays: While we strive to ship all orders promptly, please note that shipping times may be affected by factors beyond our control, such as carrier delays, weather conditions, or customs processing. We appreciate your understanding and patience.

Lost or Damaged Items: If your order arrives damaged or is lost during transit, please contact us at admin@bionizer.com.au within 2 days of receiving your shipment. We will work with you and the carrier to resolve the issue.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at admin@bionizer.com.au or 1800 106 274.

Thank you for choosing Bionizer!